JA HELP
A few useful answers.
The small details that make shopping easier.
Before you choose.
Products, payments, orders, and the next step.
How do I add an item to my cart?
Open the catalog and choose Add to cart. If an item needs a product option or personalization, its product page opens first so that you can enter those details.
Where do I choose payment methods?
Continue from your cart to Shopify Checkout. The methods enabled for this store and the fields required for each one are displayed there.
Can I order without an account?
Guest checkout is available unless an account is required by the store’s checkout settings. Any account options shown are provided through Shopify.
How do I personalize a collar?
Enter the pet name and any optional second line on the collar’s product page. Check the spelling and confirm the details before adding it to your cart.
Which products are suitable for cats?
Use the cat filter to find products listed for cats. Always check the product’s size and intended use before ordering.
Where can I see shipping charges?
Available shipping options and their charges appear after you enter your address in checkout. Review the final total before paying.
How do returns work?
Request an eligible return within 30 days of delivery. Our Refund Policy explains condition requirements, product exclusions, return instructions, and refund handling.
Can I change an order?
Contact us promptly with the order number and requested change. We will try to help before dispatch or personalization begins, but a change is not always possible.
How do I report a damaged item?
Keep the item, packaging, and shipping label, and contact us with the order number and a description. We may ask for photographs to help investigate.
What if a payment does not go through?
Check the message displayed by Shopify Checkout or the payment provider. You can retry an available method. Contact your provider if it requires verification.
How do I care for a toy or bed?
Follow the manufacturer’s instructions for the specific item. Inspect products for wear and remove any damaged item from use. Our care guide offers general shopping and routine tips.
How can I contact the store?
Use the Contact page or the email and phone displayed there. Include your order number when your question concerns a purchase.