LAST UPDATED OCTOBER 28, 2026
Shipping Terms
What to expect from address entry through dispatch, tracking, and delivery.
1. Where we deliver
We accept orders for delivery to United States addresses that are supported by the shipping options available in checkout. Enter the complete destination to see whether the order can be delivered and which services are available. An address appearing in a saved account does not by itself confirm that a service is available for a particular order.
Availability for Alaska, Hawaii, territories, PO boxes, military addresses, or remote locations depends on the products and services offered at checkout. If the checkout does not offer a service to your destination, contact us before placing an order. We do not offer customer pickup unless it is expressly made available for the order.
2. Processing your order
An order is prepared after payment has been confirmed and any necessary address, product-option, or personalization questions have been resolved. Preparation is separate from the carrier’s transit time. Personalized collars may require additional preparation before dispatch.
Any specific processing or dispatch estimate shown for your item or order applies to that purchase. We do not promise same-day dispatch. If a material issue affects our ability to ship within an applicable stated period, we will contact you with the available options, including cancellation and refund where required.
3. Shipping charges
Available shipping services and their charges are shown before payment in Shopify Checkout. Charges may depend on the destination, package dimensions, weight, order contents, or the service selected. The final order summary shows the shipping amount payable for your order.
A free-shipping offer applies only if its stated conditions are satisfied and checkout applies it to the order. We do not add a separate undisclosed delivery fee after payment. If a later address change creates a different shipping cost, we will explain the change and obtain any necessary agreement before proceeding.
4. Delivery estimates
A delivery estimate is a forecast rather than a guaranteed appointment unless a service is expressly sold with a guarantee. Carrier capacity, weather, holidays, address issues, and events outside normal operations can affect transit. The time an order is placed and the time it is handed to the carrier are separate events.
If your order is time-sensitive, review the available options before paying and contact us if an estimate is unclear. We do not represent that every order can be delivered by a specific event or date. Choosing a faster carrier service does not automatically shorten product preparation or personalization time.
5. Your delivery information
Provide a full street address, unit or apartment number where applicable, city, state, and postal code. Use an email address you can access so that we can send order information and ask about delivery problems. A telephone number may be requested when needed for the order or carrier.
Contact us promptly if you notice an address error. We will try to make a correction before dispatch, but changes may not be possible after a label is created or the parcel is collected. If a carrier offers an address-redirection service, its availability and any fee are governed by that carrier.
6. Tracking and separate parcels
When tracking is available, the shipment notification or order record provides the carrier reference. A new tracking number can show limited information until the carrier scans the parcel. The first visible scan does not necessarily occur at the moment a shipping label is generated.
An order may be sent in more than one parcel where the items are prepared or packed separately. If that happens, the available shipment information identifies the dispatched items and tracking references. A partial delivery does not mean the remaining item has been cancelled unless we tell you so.
7. Unexpected delays and unavailable items
If an item becomes unavailable or we cannot dispatch within an applicable promised period, we will notify you. Depending on the circumstances, we may offer a revised date, an agreed alternative, or cancellation and refund. We obtain consent to a delay where required and do not treat an indefinite delay as automatically accepted.
If we cancel an order that cannot be fulfilled, we will arrange the appropriate refund. We will not replace an ordered product with a materially different one without your agreement. Contact us if an expected update has not arrived or if you want to discuss a delayed shipment.
8. Delivered missing or damaged parcels
If tracking shows delivery but you cannot find the parcel, check the delivery location, household members, building reception, and any carrier delivery photograph. Then contact us with the order number and tracking reference so that we can help investigate. Do not assume that a delivered scan resolves every possible delivery issue.
If a parcel arrives damaged, keep the item, packaging, and label and tell us promptly. Photographs can help document the issue for the carrier and our review. We will assess missing, damaged, or incorrectly delivered orders and provide the remedy required by the circumstances and applicable law. These terms do not remove mandatory consumer rights.
9. Refused and undeliverable parcels
A parcel may be returned by a carrier because of an incomplete address, an unsuccessful delivery attempt, refusal, or another delivery restriction. Contact us if tracking indicates a return to sender so that we can discuss the available next step.
Any proposal to reship, charge an additional agreed delivery fee, or refund an undeliverable order depends on the reason for the return and the rights that apply to the purchase. We will explain the situation rather than automatically treating every carrier return as a customer cancellation.
10. Returns and support
Customer returns are governed by our Refund Policy. Request return instructions before mailing an item; the contact address below is not automatically the approved return destination. A shipping concern does not require you to send an item back without instructions.
For delivery questions, contact Javerton Audience LLC using the details below. Include your order number, the destination postal code, and any tracking reference. Do not include sensitive payment information.
Javerton Audience LLC
Address: 10 TOWN CTR BLVD, CRESTVIEW HILLS, KY 41017-2416
Phone: +17184271393
Email: support@javerton-audience.com