Privacy Policy

1. Who this policy covers

Javerton Audience LLC operates the JA online pet supplies store. This policy describes how we collect, use, disclose, and retain personal information when you browse the store, contact us, create an account, or place an order. It also describes choices you may have over that information.

Our storefront uses Shopify to support the shopping experience. Shopify and other providers may also process information under their own privacy notices for the services they supply. This policy addresses our activities as the merchant and does not replace those providers’ notices.

2. Information you provide

You may provide your name, email address, telephone number, billing and shipping addresses, order details, account details, and messages sent through our contact form. If you order a personalized collar, we also receive the text and options you submit for that customization.

You decide what to include in a support message. Avoid sending complete payment-card numbers, card security codes, account passwords, or information unrelated to the request. If you provide details about another recipient, ensure that you are authorized to use those details for the delivery.

3. Payment and transaction information

Shopify Checkout and the payment providers enabled for the store process payment information. We receive information necessary to manage the purchase, such as payment status, transaction references, the selected payment method, and limited payment details made available by the provider. We do not ask you to enter card details in our general contact form.

We keep order information to fulfill purchases, respond to questions, handle returns or payment disputes, and maintain business records. Fraud checks may involve comparing transaction, address, device, and payment signals supplied through the platform and providers.

4. Information collected while browsing

The store and its service providers may collect technical and usage information such as IP address, browser and device type, pages visited, approximate location derived from technical data, referral information, and shopping events. Cookies and similar technologies help keep a cart, support sign-in, maintain preferences, and protect the site.

Where analytics, marketing, or advertising features are enabled, additional event and device information may be processed according to those features and applicable choices. The technologies in use can change as store services change. Optional technologies should be governed by the consent or preference controls provided for your region.

5. How information is used

We use personal information to operate the store, accept and fulfill orders, arrange delivery, process payments and refunds, provide customer support, maintain accounts, and communicate about a purchase. We also use appropriate information to protect against misuse, investigate errors, improve the shopping experience, and meet legal or recordkeeping obligations.

Promotional messages, if offered, are handled separately from essential order communications. You can use the unsubscribe option in a promotional message or contact us to change that preference. Opting out of marketing does not stop messages necessary to service an existing order or resolve an account issue.

6. When information is shared

We share information with providers as needed to operate the store, including Shopify, payment processors, fulfillment and delivery services, support providers, and professional advisers. For example, a carrier receives information required to deliver a parcel, while a payment provider receives information needed to process a transaction.

Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid request, investigate fraud, protect rights or safety, or support a business transaction such as a reorganization. We seek to limit disclosures to information relevant to the purpose.

If analytics or advertising services involve a disclosure treated as a sale, sharing, or targeted advertising under applicable privacy law, the related choices and rights depend on your location and the services in use. Contact us about those choices and use any regional preference controls available in the storefront.

7. Cookies and your choices

You can manage cookies through browser settings and, where available, the store’s privacy or consent controls. Blocking essential cookies can affect the cart, checkout, sign-in, or other requested functions. Clearing browser data may also remove stored preferences.

Where applicable law requires us to recognize an opt-out preference signal, we handle it according to the relevant requirements and platform capabilities. If a preference appears not to have been applied, contact us with enough detail to investigate without sending sensitive account information.

8. Retention and security

We retain information for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, responding to support requests, resolving disputes, and meeting accounting or legal obligations. The appropriate period depends on the information and the circumstances. Some records may need to be kept after an account is closed.

We use reasonable measures designed to protect personal information and rely on platform and service-provider safeguards. No method of storage or transmission is completely secure. Keep account access and order links private, and contact us if you suspect unauthorized activity.

9. Access correction deletion and other rights

Depending on your location, you may have rights to request access to information, receive a copy, correct inaccurate information, request deletion, restrict or object to certain processing, or opt out of certain disclosures. Some rights have exceptions, including where information must be kept for an existing transaction or a legal obligation.

Submit a request using the Contact page or the details below. We may need to verify your identity and the scope of the request before acting. An authorized agent may need to provide evidence of authority. We respond within the period required by applicable law and explain any request we cannot fully fulfill. You may also have a right to appeal a decision or contact a relevant privacy authority.

10. International processing and children

Shopify and other providers may process information in countries other than the one where you live. The applicable arrangements depend on the provider and the service. Where required, appropriate transfer measures are used for that processing.

The store is intended for adult shoppers and is not directed to children. We do not knowingly seek personal information from children. A parent or guardian who believes that a child has submitted personal information can contact us to request a review and, where appropriate, deletion.

11. Changes and contact

We may update this policy to reflect changes in store services, information practices, or legal requirements. The updated date identifies the current version. Where a change requires additional notice or consent, we will provide it as required.

Contact Javerton Audience LLC using the details below for privacy questions or requests. State that your message concerns privacy and describe the request. Do not send complete payment details or passwords.